Compass Nutritionals Company partners with a 3rd party fulfillment center and does not directly control the shipping process. Ultimately, the shipping process is handled by HurryHub.co, our fulfillment center in Florida.

Orders received for products in stock typically ship out within 1-2 business days. Tracking numbers for shipped orders should be obtained directly via email upon Compass Nutritionals Company receiving it.

If a mail carrier loses a package in transit, the customer may reach out to Compass Nutritionals Company support to request assistance in shipping the product again. Products that are lost in transit will need to be purchased again. Compass Nutritionals will contact the package carrier that lost the product to seek out a refund or open a dispute or case.